Black chair – Medium

Black chair

The CCaaS BCP process in the age of cloud computing

Businesses that have ever had to deal with an expected interruption in your CX operations know that It can be a nightmare. Not being able…

5 min read3 days ago

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The CCaaS BCP process in the age of cloud computing

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Black chair

Why does your CX business continuity planning checklist need an automation solution?

Seamless CX delivery is a wild ride for any business, full of twists and turns. One minute you are on top of the world, the next, you’re…

4 min read5 days ago

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business continuity planning checklist

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Black chair

Optimizing business crisis management with automated business continuance planning

Let’s delve into something that can be really unpredictable but is crucial to manage when ensuring smooth CX operations — business crises…

5 min readMay 3, 2024

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Business crisis management

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Black chair

Navigating disaster recovery testing to safeguard business resilience

Today’s business landscape is more connected than ever before thanks to digitalization. However, this also means that it faces a lot more…

4 min readApr 18, 2024

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Disaster recovery testing

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Black chair

Unleash the power of Genesys with seamless cloud synchronization

In today’s fast digital world, businesses are all about finding new ways to step up their game. And one of the hottest tools in their…

5 min readApr 12, 2024

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Cloud synchronization

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Black chair

A guide to disaster recovery planning in Genesys cloud

Esteemed Genesys Cloud professionals, let’s set the stage — you’re savoring your morning coffee, dual monitors humming with productivity…

5 min readApr 5, 2024

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Disaster recovery planning

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Black chair

The importance of business continuance planning in modern contact centers

CX is an extremely important consideration in today’s saturated and competitive business landscape. As a business owner/manager, your focus…

4 min readMar 28, 2024

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Business continuance planning

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Black chair

Challenges of CX post migration and their solutions

In today’s digital landscape, businesses must work to stay up-to-date and meet customer expectations. As one of the core customer-facing…

5 min readMar 22, 2024

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CX post migration

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Black chair

Leveraging omnichannel experience to boost CX during your CCaaS migration

The transition from multi-channel to omni-channel customer service marks a significant evolution in how businesses interact with their…

5 min readMar 20, 2024

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Omnichannel experience

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Black chair

Utilizing CCaaS configuration automation for contact center solution management

Managing a contact center solution can be a complex and time-consuming task. However, CCaaS configuration auditing and automation…

4 min readMar 8, 2024

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Contact center solution management

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Black chair

Black chair

Blackchair is an automated solution designed to eliminate the barriers that make contact center solution management inefficient.

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